Contact Technical Support
You’re welcome to reach out to our technical support team for any questions about our car radio units, vehicle fitment, installation guidance, firmware updates, function troubleshooting, and order-related technical issues.
Contact Information:
Email: Hoeenilsa@foxmail.com
To help us assist you faster, please provide the following information when submitting your message:
- Your order number (if you have placed an order)
- Your vehicle details: Year, Make, Model and Trim level
- The product model of the car radio you inquired about or purchased
- A clear description of your issue; photos or short videos of the problem are highly recommended
Our technical team mainly focuses on product compatibility, wiring guidance, Android system setting, reverse camera, CarPlay, Bluetooth, audio and other functional troubleshooting.
Please note: We do not provide on-site installation service. We can only supply technical documents and remote guidance for DIY installation.
Support Response Time:
We aim to reply to all valid messages within 24–48 business hours (US time). If you contact us via email, please check your spam folder if you do not receive our reply on time.
If you have non-technical questions such as pricing, stock, shipping and return policy, you may also leave a note here, and we will forward your message to our customer service team.
Disclaimer: All technical advice is for reference only. Improper wiring or modification may void your vehicle’s factory warranty.
Thank you for your patience!
You’re welcome to reach out to our technical support team for any questions about our car radio units, vehicle fitment, installation guidance, firmware updates, function troubleshooting, and order-related technical issues.
Contact Information:
Email: Hoeenilsa@foxmail.com
To help us assist you faster, please provide the following information when submitting your message:
- Your order number (if you have placed an order)
- Your vehicle details: Year, Make, Model and Trim level
- The product model of the car radio you inquired about or purchased
- A clear description of your issue; photos or short videos of the problem are highly recommended
Our technical team mainly focuses on product compatibility, wiring guidance, Android system setting, reverse camera, CarPlay, Bluetooth, audio and other functional troubleshooting.
Please note: We do not provide on-site installation service. We can only supply technical documents and remote guidance for DIY installation.
Support Response Time:
We aim to reply to all valid messages within 24–48 business hours (US time). If you contact us via email, please check your spam folder if you do not receive our reply on time.
If you have non-technical questions such as pricing, stock, shipping and return policy, you may also leave a note here, and we will forward your message to our customer service team.
Disclaimer: All technical advice is for reference only. Improper wiring or modification may void your vehicle’s factory warranty.
Thank you for your patience!